Failing to turn up for an appointment – don’t be a DNA
A DNA is someone who Did Not Attend an appointment at the surgery and did not tell us beforehand. As a result these appointments cannot be allocated to other patients who therefore have longer to wait for appointments, the doctor/nurse time has been lost and there is a potential risk to your health by not keeping appointments.
If you are unable to attend your appointment, please let us know as soon as possible.
If you fail to attend two appointments without informing us we will send you a warning letter that you may be removed from the practice list.
If you fail to attend a third appointment within 12 months of receiving the above warning letter, you may be removed from the practice list and will have to find an alternative GP.
Thank you for your co-operation, it is very much appreciated.
Text Reminder Service
We operate a text service to remind patients of appointments as well as overdue reviews. This number is also used by the hospital to make contact. If we have your mobile number on record we will use this to send you a reminder.
If you would like to register for this service please ask Reception.
Please note text reminders will not be sent to patients under 16 years of age.
IT IS IMPORTANT THAT YOU KEEP US INFORMED OF ANY CHANGE TO YOUR MOBILE NUMBER, SO THAT OUR RECORDS ARE UP TO DATE.
If you do not want to be reminded of your appointments with us, please call Reception (your usual surgery number) and let them know. Please note that no personal details will be sent in the text message. You will be able to cancel your appointment by following the instructions in the text. This system will not be used for marketing purposes but health related information only at this moment in time. This is in line with the Information Commissioner's current guidelines on data protection.
Text messages are sent out of hours so please remember technology issues may occur.