To order your prescriptions online, click on the appropriate surgery below. A new window will open with the order form where you can place a request for your repeat prescription to be processed.

In order for us to give you the best service possible please allow a minimum of three FULL working days for your repeat prescriptions to be processed. For example, ordering online over a weekend means your prescription will be ready the following Wednesday.

Canisbay and Castletown Group Practice: copyright 2021

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Ordering Prescriptions Online
Canisbay Surgeryhttps://www.mysurgerywebsite.co.uk/secure/prescriptions.aspx?p=S55080
Castletown Surgeryhttps://www.mysurgerywebsite.co.uk/secure/prescriptions.aspx?p=S55080b
PRESCRIPTION PROCEDURES DURING COVID-19 OUTBREAK: 
Collection time for repeat medication - 9.30am - 4.00pm
Note: Castletown closes 1.00pm on Wednesdays, Canisbay closes 1.00pm on Thursdays



Collecting from Castletown Medical Practice: 
On arrival, please use the hand-sanitiser provided at the door. Press the intercom for dispensary and once you have given your details, follow the one-way system round to the window with the canopy. Your medication will be dispensed through the window. Please ensure that you stay two metres (six feet) apart from other patients who may be waiting.

Please post your repeat prescriptions in the red post box that is attached to the outside wall by the front door.
Collecting from Canisbay Medical Practice: 
To collect your prescription, use the hand sanitiser provided, press and hold the intercom button for assistance, then step back and wait for your prescription to be placed on the table. Before stepping forward to collect your prescription please wait for the member of our staff to shut the inner door.
Castletown Dispensary: 

Tel: 01847 821 205 between 9.00am - 1.00pm 

            Monday:         9.30am - 4.00pm
            Tuesday:         9.30am - 4.00pm
            Wednesday:    9.30am - 1.00pm
            Thursday:        9.30am - 4.00pm
            Friday:            9.30am - 4.00pm
Canisbay Dispensary:

Tel: 01955 611 205 during reception opening hours. 

            Monday:         9.30am - 4.00pm
            Tuesday:         9.30am - 4.00pm
            Wednesday:    9.30am - 4.00pm
            Thursday:       9.30am - 1.00pm
            Friday:           9.30am - 4.00pm
Patients currently requesting repeat medication will be given 4 weeks supply. Please allow at least three full working days before collecting your repeat medication to allow sufficient time to order your medication from the supplier, make up and safely check your prescription.

When you collect your medication please leave the surgery IMMEDIATELY.  The dispensary staff will sign your prescription to avoid further contact. If you have any queries regarding medication please telephone the surgery.



We are closed over the weekend so any orders placed over a weekend will be processed on a Monday and will be ready for collection on Thursday.

Please note, Castletown Dispensary is closed on a Wednesday afternoon from 1pm - please see our open hours for further information. 

Those using the postal service should allow two weeks.

Please make sure that you place your order in plenty of time.  Opening_Hours.htmlshapeimage_20_link_0
PLEASE NOTE THE NEW DISPENSARY HOURS BELOW
- THESE WILL BE IN OPERATION DURING COVID-19 PROCEDURES -
Urgent prescriptions will usually be available at the time of your appointment.

Patients requiring repeat medication will regularly be asked to make an appointment with the doctor or practice nurse to monitor and review symptoms and medication. These reviews are important to patient care and to the doctor / patient relationship and we ask that you attend when invited.
PUBLIC HOLIDAY CLOSURES

Friday 15th October 2021:
The surgery will be closed on Friday 15th October 2021. Any orders placed on Thursday 14th October will not be ready for collection until Wednesday 20th October. This allows the usual 3 days before collecting.
Please make a note of future public holiday closures:-
Friday, 15 October 2021
Monday, 27 December 2021
Tuesday, 28 December 2021
Monday, 3 January 2022
Tuesday, 4 January 2022