• Castletown: 01847 821 205 | Canisbay: 01955 611 205

Vacancy: Dispenser

An exciting opportunity has arisen for a well organised and motivated Dispenser to complement our team, to provide an effective and efficient dispensary service. Find out more on our vacancy page

Text Reminder Service

We use text service to remind patients of appointments as well as overdue reviews. This number is also used by hospital to make contact. If you have recently changed your mobile number, please contact us to ensure we are aware of this. 

If you do not wish to receive reminders by text, please inform our admin team. 

Find out more on our Patient Services page

Face Mask Update

From Tuesday 16th May 2023, mandatory face masks in a GP surgery are no longer required. However, if as a result of any background health condition you would wish to continue to wear a mask, please feel free to do so. You may still see some of our staff wearing masks when it is needed for clinical care or indeed they choose to do so for their own reasons.

Visitor do not need to wear a face covering but can still choose to do so.

We would like to request that when you come to the surgery with respiratory infection symptoms that you do let our team know, receptionists and the clinician you will see.

Please maintain good hand hygiene.

Thanks for your continued support
Diane Watt
Practice Manager

Entering the Surgery

The door of the surgery is now open for all patients to enter if they wish. 

If entering the building, masks must be worn before coming in and these are provided by the surgery - on the windowsill in Castletown and inside the porch in Canisbay.

Prescriptions can be collected at the pharmacy after 9.30am each day.

If coming in for an appointment, please ring the buzzer before entering to let the reception staff know and then take a seat in the waiting area.

Thank you
Diane Watt
Practice Manager

Change to GP Services

In line with NHS Highland direction, your GP Practice will regrettably be no longer responsible or able to deliver vaccinations and immunisations. This is effective from 1st March 2023.

Castletown and Canisbay would like our patients to be informed that this is a decision made out with our control and despite our best efforts, a situation we are unable to change.

After 1st March all vaccinations will be in Board run clinics held in the community. Patients eligible for vaccination will be invited by letter to book or asked to attend an appointment by NHS Highland not the practice. 

Patients with questions about child or adult immunisations can contact the NHS Highland Service Delivery Centre (SDC) helpline: phone 08000 320 339, Mon - Fri, 9:30am-5:00pm. It is requested that patients wait for an appointment letter before calling the NHS Highland SDC to make an appointment. 

Please could we ask for patients to contact NHS Highland directly on the number above with any questions. If the practice receives any further updates or helpful information for our patients, we will post these directly on our websites.

The practice would like to thank all our patients for their understanding in this matter.

Donation supports CCGP improvements

Patients and staff alike have remarked on the pleasant transformation and clinicians are benefiting from using the new equipment to better serve the practice population.

Patient Letter

corn fields under white clouds with blue sky during daytime

Dear Patients 

The Practice would like to take this opportunity to thank all our patients and colleagues for their hard work and understanding in keeping everyone safe during the Covid 19 pandemic and beyond.

Canisbay and Castletown Practice, like many of our primary care and hospital colleagues, have had to adapt to better serve our population needs. The challenges have been to develop a fairer system for all our patients, offering improved access with different appointment options and meeting your clinical needs over the more traditional 'first come, first served' basis.

The practice continues to offer options with routine GP and nurse appointments. If you feel your condition requires an in-person appointment, we would gratefully request that you provide as much detail as possible to our reception staff. All information is treated with confidence and important to assist with your request. Certain conditions or symptoms may require priority for an in-person appointment. Depending on circumstance, you may be offered a telephone appointment first or be given advice to ensure you get to the best place sooner.

For any urgent conditions, the practice continues a same day triage service. Please remember that this is for urgent problems only and a GP or trained advanced practitioner/triage nurse may require to call you back at any point during that day. It is important to ensure that your contact details are up to date. If your concern is life threatening or an emergency, please use the emergency services and call 999. For out of hours assistance, contact NHS 24 on 111. 

The practice has also been offering direct services from allied health professionals. These include a physiotherapist for any muscular or joint concerns, a pharmacist for any medication queries and reviews including HRT or pill enquiries. The practice also has a mental health worker to provide direct and continued mental health support and a social care link worker for guidance and support to community help. Please contact the reception for more information or to book appointments.

For additional help with health conditions or to find out what to do and where to access further support, please visit www.nhsinform.scot or www.nhs.uk for more information

The practice wants our patients to seek help for their health and would encourage you to contact us if you require any medical guidance where our team can assist.

Canisbay & Castletown Group Medical Practice